Shipping Policy for TITANSORA

Effective Date: March 18, 2025

At TITANSORA, we strive to provide our customers with a seamless and efficient shopping experience. Our Shipping Policy outlines the details of how we process, ship, and deliver your orders. By purchasing from our website, you agree to the following terms:

1. Shipping Locations

We currently ship to United States and select international locations. Shipping availability for certain destinations may vary depending on the product and delivery address. If your location is not eligible for shipping, you will be notified during the checkout process.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. The available shipping methods and delivery times will be presented to you at checkout based on your location and selected shipping option. While we aim to deliver all orders on time, please note that delivery times are estimates and may vary depending on external factors such as customs processing, carrier delays, or weather conditions.

Typical delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (for orders placed before 12 PM local time)

Please note that business days are Monday through Friday, excluding holidays.

3. Shipping Costs

Shipping costs are calculated at checkout and are based on the weight, size, and destination of your order. The total shipping fee will be displayed before you finalize your purchase. Free shipping may be offered during special promotions or for orders over a certain value. Shipping charges are non-refundable, except in cases where products are defective or damaged.

4. Order Processing

Once your order is placed, we aim to process and ship it as quickly as possible. Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.

You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow up to 24 hours for the tracking information to be updated in the carrier’s system.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track the status of your order through the respective shipping carrier’s website.

If you experience any issues with tracking or need assistance with your shipment, please contact our customer service team at info@titansora.xyz.

6. Shipping Restrictions

  • We are unable to ship to P.O. Boxes or APO/FPO addresses. Please ensure you provide a valid residential or business address when placing your order.
  • Certain products may have shipping restrictions due to size, weight, or regulatory concerns (e.g., batteries or hazardous materials). We will notify you if any of your items are subject to such restrictions.

7. Lost or Damaged Shipments

  • If your order is lost in transit or damaged upon arrival, please contact us within 7 days of receiving the tracking information or delivery. We will work with you to resolve the issue, which may involve filing a claim with the shipping carrier or processing a replacement or refund.

  • TITANSORA is not responsible for lost or stolen packages once the delivery carrier has confirmed the package was delivered to the provided address.

8. International Shipping

For international orders, please be aware of the following:

  • Customs Duties and Taxes: Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. These charges may vary depending on the local laws and regulations. TITANSORA is not responsible for customs duties or taxes incurred on international shipments.

  • Customs Delays: International shipments may be subject to customs delays, which are beyond our control. Please allow extra time for delivery if your order is being shipped internationally.

9. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery. TITANSORA is not responsible for any shipping delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

10. Customer Service

If you have any questions or concerns about your order, shipping status, or need assistance, please don’t hesitate to contact our customer service team:

TITANSORA
Street: 4344 Brighton Circle Road, Wheaton, Minnesota, United States
Phone: 320-563-0759
Email: info@titansora.xyz
Website: https://titansora.xyz/

Thank you for shopping with TITANSORA. We value your business and are dedicated to delivering your products in a timely and efficient manner.