Refund and Return Policy for TITANSORA
Effective Date: March 18, 2025
At TITANSORA, we are committed to providing high-quality products and ensuring your satisfaction with your purchase. However, if you are not completely satisfied, we offer a refund and return policy under the terms outlined below.
1. Returns
We accept returns on products within 30 days from the date of purchase, subject to the following conditions:
- The product must be in its original condition, unused, and in the original packaging.
- The return request must be made within 30 days of receiving the product.
- To initiate a return, please contact us at info@titansora.xyz with your order details, including the order number, and the reason for return.
2. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund to the original payment method within 7-10 business days. Please note:
- Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.
- If the item was purchased with a discount, the refund will be processed based on the amount you paid after the discount was applied.
3. Defective or Damaged Products
If your product arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide you with a return shipping label at no cost to you and offer a full refund or a replacement, depending on your preference.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Products that have been used or damaged after delivery.
- Products purchased after the 30-day return period.
- Digital products or gift cards.
5. How to Return an Item
To return an item, follow these steps:
- Contact us at info@titansora.xyz with your order number and reason for the return.
- We will provide you with a return authorization and instructions for returning the product.
- Ship the product back to us in its original packaging to the address provided.
- Once we receive the item and confirm its condition, we will process your refund.
6. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return it according to our return policy and place a new order for the item you would like to receive.
7. Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to an error on our part or if the product is defective. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact us:
TITANSORA
Street: 4344 Brighton Circle Road, Wheaton, Minnesota, United States
Phone: 320-563-0759
Email: info@titansora.xyz
Website: https://titansora.xyz/
We appreciate your business and strive to ensure a smooth shopping experience for all our customers. Thank you for choosing TITANSORA!